Shipping and Customer Service will be closed on the following days:
New Year's Day
January 1, 2014
May 26, 2014
July 4, 2014
September 1, 2014
November 27, 2014
Day after Thanksgiving
November 28, 2014
December 25, 2014
New Year's Eve
December 31, 2014
January 1, 2015
All orders and inquiries made during this time will be taken care of the following business day.
We offer free UPS ground shipping on any online orders $79 or more in the contiguous United States.
The merchandise must total $79 after any discounts and before tax and shipping.
Free shipping will be automatically applied to qualifying orders at check out.
UPS GENERAL SHIPPING INFORMATION:
UPS GROUND (see above map)
UPS 3 DAY SELECT (3-4 business days)
UPS 2ND DAY AIR (2 business days)
UPS NEXT DAY AIR SAVER (Next business day anytime)
UPS NEXT DAY AIR (Next business day A.M.)
* Weekends and holidays do not count as business days
* All packages require a signature
* All in stock orders placed before 2pm PST will ship out the same day.
Other shipping methods will be considered for large or bulk orders.
Please contact us directly for these options.
Your tracking number will be available after we ship out your package.
Request your tracking number by emailing firstname.lastname@example.org
Track your package at www.ups.com or call 1-800-742-5877
Saturday delivery is available for orders sent on Friday to some areas. (Next day air + Saturday delivery fee)
Please contact us prior to placing your order to confirm Saturday delivery is available for your area, and to confirm your items are available for immediate shipping.
We ship all international orders by UPS.
Shipping costs and fees vary substantially depending on your location.
Please contact us directly if you have questions or requests regarding shipping.
We ship your package DDU, "duties and taxes unpaid" and do not collect VAT, duties, and/or taxes.
You will be responsible for any of these types of potential charges that apply to your purchase.
Contact your local customs office for any clarifications, every country has different rules.
*Minimum order for all international orders: $30
*We prefer International orders to be paid by Paypal
*Holds may be placed on international credit cards, order processing will take longer, and we may require additional documentation
Your order will be shipped via UPS to the address you provide.
The major cause of shipment delays are incomplete or incorrect addresses.
Please double check the address you input prior to completing your purchase.
Make sure you have included ALL information necessary to ensure your package will arrive to you.
If your package is considered undeliverable or refused by UPS, it will be treated as a return.
(See conditions for Returns or Exchanges)
If you would like us to reship your undelivered or refused package, you will be responsible for the shipping cost.
Please contact us immediately if there are any problems with receiving your order.
We may be able to file a claim for you if UPS is responsible for the delay.
UPS will only accept claims received within 30 days.
Return/exchange authorization is required prior to shipping your items to us.
Please contact us at email@example.com with your customer name, invoice number, and phone number.
We will only accept merchandise that has not been opened or altered in any way.
All tags and original packaging must be fully intact.
We have the right to deny your return/exchange request if we do not receive your items in the original, resellable condition.
You will also be responsible for the return shipping fee if you request an exchange.
All return/exchange requests must be received within 5 business days of the delivery date of your package.
After receiving your return/exchange authorization from luxeremi.com, we must receive your return package within 10 business days.
You are responsible for return/exchange shipping with a trackable shipping method.
There is a 15% restocking fee on ALL returned items.
Any shipping charges from your order will not be returned.
clip-in extensions, wigs, hairpieces, and clearance items, will not be accepted as returns/exchanges.
Minimum order for all international orders: $30
We prefer international orders to be paid by Paypal.
Holds may be placed on international credit cards, order
processing will take longer, and we may require additional documentation.
Include all methods of payment.
CA sales tax is applicable to all CA state orders.
We have done our best to accurately display the colors of
our products on our website. However,
because the colors you see will appear differently depending on your monitor
and settings, we can’t guarantee it will exactly match. When you receive your
purchase, please make sure the color of your item is correct before opening the
We recommend purchasing our color ring for the most accurate
representation of our colors.
If you are
interested in returning hair in brand new condition, which has not been opened,
please refer to our Returns & Exchanges policy prior to sending any orders
Our products are specifically designed for use by experienced, licensed
We assume that anyone using our products has enough knowledge and experience due to the fact that we are not responsible for results obtained through improper
reserves the right to update or modify these terms and conditions at any time
without prior notice. For this reason, we encourage you to review these terms
and conditions each time you visit our Website.
Offer for New
Customers: Receive 20% off your entire FIRST order
discount code FIRST20OFF
You can take advantage of this discount by becoming a
Manage your account easily, access your order history, and
be the first to find out about special perks, new products, and exclusive
private events. Simply click “Yes” to
create your account after you checkout.
If you would like to set up an account prior to your purchase, simply
request a luxeREMI VIP invite by emailing us at firstname.lastname@example.org. Once your account is created, you will
receive your discount code by email.
Offer for Stylists
& Salon Owners
For a limited time, we are offering a special discount valid
one year to stylists and salon owners!
Please provide us with the information indicated below. Once we verify your information, we will send
you your discount code by email. The
code can be used with every order you place for an entire year.
Cosmetology License Number/Tax ID Number:
to start working your new look