What can we help you with?

Frequently Asked Questions

General Questions

Can I change my order once submitted?

I May Have Submitted A Duplicate Order? What Should I Do?

Can I Purchase Bulk Orders On LuxeRemi.Com?

I Am Unable to Complete An Online Payment.

How Can I Join the LuxeRemi Stylist Program?

Do I Have To Register To Use Your Website? If Not, What Are The Benefits To Register?

What Do We Do With Your Personal Information?

Do I need to pay customs or import duties?

Returns Policy

Are Hair Extensions Considered Hygienic Products?

What are the terms and conditions of a Refund or Exchange?

I Read the Terms and Conditions, How Do I Start The Refund Process?

Shipping

When Will You Ship Packages?

When Will My Package Arrive?

What is your 2016 Holiday Shipping Schedule?

Do you offer Free Shipping?

Does LuxeRemi provide a tracking number?

Do you offer UPS Saturday Delivery?

What to do for Failed Deliveries, Refused Shipments or Incorrect Shipping Addresses?

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