What can we help you with?

You may request to cancel an item from your order, upgrade shipping or change the shipping address provided the order has not shipped. However, adding or exchanging items once the order has been submitted is not permitted. 

Please call (562) 229-9300 during our hours of operation to request any of the allotted adjustments to your order. 

Please have your order number or customer number ready for better assistance. We do not accept any adjustment requests via e-mail due to the sheer volume of emails we receive each day, it is unlikely we will receive the message in time to make adjustment(s) accordingly .

This often happens if the "submit" button is pressed more than once or if you use the back arrows on your browser.

Our system is able to recognize an identical order being sent to the same address. We will automatically cancel an order for the same item, color and size being sent to the same address.

If you are interested in wholesale rates, please contact support@luxeremi.com for more details and information. Thank you.

We are sorry that you are experiencing problems shopping on our website.

Please ensure that your operating system has all the latest updates or please call
(562) 229-9300 during our hours of operation to complete your order over the phone.

LuxeREMI believes that stylists are a major role in achieving beautiful hair. We are committed to supporting hair stylists and assisting them expand their business by providing the best quality products available in the market. By joining our Stylist Program

• To register for a LuxeRemi Stylist Account,
  

please provide us with your cosmetology/salon information to accounts@luxeremi.com, along with a scanned copy of your license.  

Once we verify your information, we will send you your personalized discount code by email. The code can be used with every order you place for an entire year.