Domestic Shipping Services

Carrier UPS (United Parcel Service) UPS GENERAL SHIPPING INFORMATION:

US Time in Transit Map

Ups Logo
UPS GROUND   1 to 5 Days
UPS 3 DAY SELECT  Up to 3 Days
UPS 2ND DAY AIR  Delivery on Second Business day by 10:30am or 12:00 Noon
UPS NEXT DAY AIR SAVER  Next Business day delivery by 3:00 or 4:30pm 
UPS NEXT DAY AIR  Next Business day committed by 10:30am or 12:00 noon

 

Weekends and holidays do not count as business days
All packages require a signature.
All in stock orders placed before 2pm PST will ship out the same day. (We don't do early pickups with UPS, all packages are picked up at the end of business day)
Other shipping methods will be considered for large or bulk orders. 
Please contact us directly for these options.

2017 Holiday Schedule

Shipping and Customer Service will be closed on the following days:

Holiday Date
New Year's Day January 1, 2017*
Memorial Day May 29, 2017*
Independence Day July 4, 2017*
Labor Day September 4, 2017*
Thanksgiving Day November 23, 2017*
Christmas December 25, 2017*
New Year's Day January 1, 2018*

All orders and inquiries made during this time will be taken care of the following business day.

Free Ground Shipping

We offer free UPS ground shipping on any online orders $79 or more in the contiguous United States.
The merchandise must total $79 after any discounts and before tax and shipping.
Free shipping will be automatically applied to qualifying orders at check out.

Tracking

Your tracking number will be available after we ship out your package near end of day.
Request your tracking number by emailing support@luxeremi.com
Track your package at www.ups.com or call 1-800-742-5877

UPS Saturday Delivery Available

Saturday delivery is available for orders sent on Friday to some areas. (Next day air + Saturday delivery fee)
Please contact us prior to placing your order to confirm Saturday delivery is available for your area, and to confirm your items are available for immediate shipping. 

Exceptions

IMPORTANT
Your Billing Address and Shipping Address must be the same when making your order. ONLY SALON OWNERS can have there orders shipped to there salons address, other than there billing address.

However we do call to confirm your order for salons delivery and we also do a Google web address check to confirm it is your salon.
Regular customers By adding a second shipping address other than billing we will call or email to confirm reasons before shipping out your order,
also this can slow down your order process so its always best to keep your billing/shipping address the same.
If any questions please feel free to call or email as we are always happy to help. 

International Shipping Services

We ship all international orders by UPS.
Shipping costs and fees vary substantially depending on your location.
Please contact us directly if you have questions or requests regarding shipping.
We ship your package DDU, "duties and taxes unpaid" and do not collect VAT, duties, and/or taxes.
You will be responsible for any of these types of potential charges that apply to your purchase.
Contact your local customs office for any clarifications, every country has different rules.

*Minimum order for all international orders: $30

*We prefer International orders to be paid by Paypal

*Holds may be placed on international credit cards, order processing will take longer, and we may require additional documentation 

*If you choose UPS Standard Service to Canada, additional brokerage fee will apply. please check out rates before placing your order. http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Your order will be shipped via UPS to the address you provide.
The major cause of shipment delays are incomplete or incorrect addresses.
Please double check the address you input prior to completing your purchase.
Make sure you have included ALL information necessary to ensure your package will arrive to you.
If your package is considered undeliverable or refused by UPS, it will be treated as a return.
(See conditions for Returns or Exchanges)
If you would like us to reship your undelivered or refused package, you will be responsible for the shipping cost.
Please contact us immediately if there are any problems with receiving your order.
We may be able to file a claim for you if UPS is responsible for the delay.
UPS will only accept claims received within 30 days.

 

Disclaimer: At LuxeRemi.com, your personal information is confidential. We do not rent, sell, barter or trade email addresses. We use this information to fulfill your order so we can provide you with the best service possible.